Terms
Terms of service
The terms that apply when you use our free check or buy our services.
1. Who we are
Our services are provided by Macuno Ltd, trading as Macuno Digital, a company registered in England and Wales (company number 16406548). Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: hello@macunodigital.com. Macuno Ltd is not VAT registered.
2. Business customers only
Our services are for businesses. By requesting a free check or ordering, you confirm that you are acting for a business you own or work for, and that you are authorized to request the work and, where relevant, to grant us access to that business’s accounts.
3. Services and prices
All prices are in US dollars.
| Service | Price | What it includes |
|---|---|---|
| Free check | $0 | The clearest gap we find on your public Google Business Profile or website, compared with one local rival you name, with evidence and a short summary of the other areas. |
| Quick-Win Pack | $249 | Ranked gaps with evidence; rewrites for your Google categories, services and description; drafted replies to unanswered reviews; Google posts; a review-request kit (QR code, text-message and email templates); website quick fixes (tap-to-call, call-to-action, form confirmation, and name, address, phone and hours that match); three local rivals compared. |
| Done-for-you implementation | $449 | Everything in the Quick-Win Pack, with the changes made by us using access you grant (see section 5). |
| Monthly care | $179 a month | Google posts and review replies drafted each month, a monthly re-check, and reminders to update hours for holidays and seasonal changes. |
The prices shown are the amount we charge. As we are a UK company, your card issuer may charge its own foreign transaction fee.
4. Ordering and payment
You order by email. We confirm what you’ve ordered and send a secure payment link. Work starts once payment is received. Monthly care is billed monthly in advance from the date of your first payment and continues until you cancel.
5. Access and passwords
For done-for-you implementation, and for monthly care if you want us to post on your behalf, you grant us access yourself: by adding us as a Manager on your Google Business Profile, and as a separate user on your website platform where it allows one. We never ask for, accept or store your passwords. If your website platform can’t add a separate user, we give you or your web person written instructions instead. We won’t change who owns your profile or website, and you can remove our access at any time. We use access only for the work you’ve ordered, and we tell you what we changed.
Google may reject, delay or reverse edits to a Business Profile, and we don’t control its decisions.
6. Review requests
Our review-request kit uses the same public review link for every customer. We don’t offer, and you agree not to offer, incentives for reviews. We don’t filter customers so that only happy ones are asked (review gating), and we don’t write or post reviews. Review replies we draft are for you to approve. You decide who you send review requests to and are responsible for sending them in line with the law and the platform’s rules.
7. No guarantees
We don’t guarantee any ranking or position on Google or any other platform, or any number of calls, leads, inquiries, quotes or jobs. Results depend on many things outside our control, including Google’s systems, your market and how you respond to customers.
8. Not legal advice
Our checks, reports and drafts are information about what we found on public pages on a stated date, with suggested changes. They are not legal advice. You should check that any wording you publish is accurate for your business.
9. Timing
We aim to send a free check within 3 business days of your request, a Quick-Win Pack about 48 hours after payment once we have your profile link and rivals, and to complete done-for-you changes within 5 business days of you granting access. These are targets, not guarantees. We’ll tell you if we expect a delay.
10. Cancellations and refunds
- If you cancel before we start work, we refund you in full.
- Once a Quick-Win Pack has been delivered, or done-for-you changes have been made, we don’t refund it. If it doesn’t contain what we describe on this website, tell us within 30 days and we’ll put it right or refund you.
- You can cancel monthly care at any time by email. It stops at the end of the month you’ve paid for, and we don’t refund part months.
11. Your responsibilities
You are responsible for the accuracy of the information you give us, for approving content before it is published, and for your business’s dealings with its own customers. Please tell us promptly if anything we’ve drafted is wrong for your business.
12. Ownership
Once you’ve paid, you may use the reports, rewrites, replies, posts and templates we deliver for your business without restriction. We keep the right to use our general methods, checklists and know-how, and we won’t publish your report or name you as a customer without your permission.
13. Liability
To the extent the law allows, our total liability for any claim relating to a service is limited to the amount you paid us for that service, or for monthly care the amount paid in the three months before the claim. We are not liable for lost profits, lost business or indirect losses, or for actions taken by Google or other platforms. Nothing in these terms limits liability that cannot be limited by law.
14. General
We may update these terms; the version on this page when you order applies to that order. These terms are governed by the laws of England and Wales. If you have a problem, please email hello@macunodigital.com first and we’ll try to resolve it.