Privacy
Privacy notice
How Macuno Digital collects, uses and protects personal information.
Who we are
Macuno Digital is a trading name of Macuno Ltd, a company registered in England and Wales (company number 16406548), with its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. We are a UK company that provides local lead recovery services to home-service businesses in the United States. In this notice, “we” and “us” mean Macuno Ltd.
This notice covers us.macunodigital.com, our free check, and the services we provide to business customers. Questions: hello@macunodigital.com.
Information you give us
When you request a free check, by our form or by email, we collect:
- your name and work email address
- your business name, website, Google Business Profile link, and city and state
- the name of the local rival you ask us to compare you with
- anything else you choose to tell us in the notes or in your emails
When you become a customer, we also keep our emails with you, what you ordered, and the information you send us to do the work, such as the services you offer and your opening hours.
Public information we look at
To carry out a check, we look at public pages: your Google Business Profile and website, and those of the rivals we compare you with. These can include the names that reviewers chose to show publicly alongside their reviews. We use this only to prepare your check or report, and to draft replies for you.
Access you grant us
If you choose done-for-you implementation or monthly care, you may add us as a Manager on your Google Business Profile or as a user on your website platform. With that access we may be able to see information such as reviews, customer messages or form submissions held in those accounts. We only use it to do the work you’ve asked for, and you can remove our access at any time. We never ask for, or accept, your passwords.
How we use information
- to carry out your free check and reply to you
- to provide and support the services you order, and to send you payment links and receipts
- to keep business, tax and accounting records
- to keep our website and services secure and prevent misuse
If we contacted your business first by email, we used a business contact address published on your website or Google Business Profile. Reply “unsubscribe” or email hello@macunodigital.com and we’ll stop contacting you.
We don’t sell personal information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We don’t use advertising or analytics trackers on this website. See our cookie policy.
Who we share it with
We share personal information only with service providers who help us run our business, such as our email and website hosting providers and our payment provider, and only for that purpose. When you pay using a link we send you, the payment provider handles your card details; we don’t see or store your full card number. We may also disclose information if the law requires it, or to protect our rights.
Where your information is handled
We are based in the United Kingdom. Information you send us is handled in the UK and may be handled by our service providers in other countries, including the United States.
How long we keep it
- Free check requests: up to 12 months if you don’t become a customer.
- Customer records: for as long as we provide services to you, then for as long as we need them for tax, accounting and legal purposes.
- Do-not-contact requests: we keep your email address on a suppression list for as long as needed so we don’t contact you again.
Security
We use reasonable measures to protect the information we hold, such as encrypted connections to this website, access limited to the people who need it, and secure email and hosting providers. No method of storing or sending information is completely secure.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it, by emailing hello@macunodigital.com. We’ll reply within 45 days. Depending on where you live, US state privacy laws, such as the California Consumer Privacy Act as amended by the California Privacy Rights Act for California residents, may give you additional rights. We will not treat you differently for asking. This notice is not legal advice about which laws apply to you.
Children
Our services are for businesses. We don’t knowingly collect information from children under 16.
Changes to this notice
If we change this notice, we’ll update the date at the top of this page. If a change is significant, we’ll tell our customers by email.
Contact
Email hello@macunodigital.com, or write to Macuno Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.